Heather Jack

She helps her clients to improve strategy, systems and working practice in all aspects of information and records management. Key to this is ensuring that any improvement initiative supports the organisation’s statutory obligations and strategic goals, follows best practice and is realistic to achieve.

Her independent status means that her clients can trust that her advice is based entirely on finding the best solution and approach to meet their’ requirements. Effective communication, inclusion and support are fundamental strands to her service delivery.

“Heather is remarkable; hugely experienced in records management and with a deep understanding of what makes information valuable, Heather also has a wit and energy which makes learning from her a joy, and listening to her make me enthusiastic to do better. If you need to learn about information asset management or be schooled in the legislation which underpins records management Heather is your woman.” Ben MacCorquodale, Business Information Manager at Zero Waste Scotland, February 19, 2016

Employment History

2003 to date: Managing Director, HJBS Ltd

2019 to date: Member of “For Your Information” business venture 

2017 to date: External Information Governance trainer, SHARE

2005-2015: Associate Consultant, In-Form Consult; (IFC)

1991-2003: Information and Knowledge Manager, DataCAD/ISI Group Plc (Computer Aided Design and Document Management Systems and Services company);

1986-1991: Trainee and Assistant Librarian, Renfrew District Libraries

Education and Qualifications

2018: Certificate in Managing Data Protection Compliance with distinction

1986: Post Grad MA in Library and Information Management, University of Sheffield

1984: MA Hons in History, (2:1) University of Glasgow

Skills and Experience

Business Skills and Experience

-Strategy, policy and procedural development
-Information and process review, audit & improvement
-Information architecture & information/records life-cycle management
-E-discovery and knowledge management
-Electronic Document and Records
-Management System (EDRMS) implementation
-Training, culture and change management
-Information assurance & compliance
-Information legislation including FOISA
-RM Code of Practice, Data Protection,
-Public Records (Scotland) Act 2011
-information governance & documentary evidence requirements to support compliance with industry standards, regulation & legislation, commercial contracts and internal policy

Sector Experience

Economic development
Health & social care
Higher & further education
Local Government
National regulatory & advisory bodies
Social house
Voluntary sector

Professional Achievements


Accredited member and Fellow of the Information and Record Management Society (IRMS)

Current Groups and Volunteers Officer
IRMS UK Conference 2015 Keynote Speaker – “IG: 1984 or Nirvana”

Records Management Society* (RMS) UK Records Manager of the Year 2008

Inaugural Chair, RMS Scotland Group building membership to over 100 and organizing 3 events a year as well as an online resources during her 2 year period as Chair – and have continued to support as committee member and proactive group member

RMS UK Conference Director, 2009

IRMS Accreditation Assessor (current)

Former Chair of IRMS Governance Sub Committee

Co-presenter of the IRMS Podcast series (voted no. 1 IG Resources for Global InfoGov Award 2014)


Trustee of Scottish Council on Archives & member of Advocacy Working Group (current)

Member of BSI IDT/002/17 Archives/records management sub-committee (current)
- member of working group developing British Standards Records Management Code of Practice
- was member of review panel for the revision of ISO 15489 International Records Management Standard and owner of associated LinkedIn discussion group.

Current member of AIIM and ARMA
Mentor for students studying for Information Governance qualifications (current)

PRSA (Public Records Scotland Act) Stakeholder Forum member and lead for workstream on third party compliance

Helped the Office of the Scottish Information Commissioner to be compliant with their own S61 Records Management Code of Practice under the Freedom of Information (Scotland) Act – they are the regulator.

One of two consultants who developed the first version of SCARRS - Scottish Council on Archives generic retention schedules and associated guidance for all functions delivered by Scottish Local Authorities;

Former facilitator of the Records and Information Management Scotland & ISO 15489 KnowledgeHubs

Has written articles for a number of UK and European paper publications and online blogs
Tweets as @akaIRMbigyin

Regular speaker at conferences, sector physical events & webinars,